Customer

Thames Water

Location

Thames Water delivery region

Value

Turnover in excess of £100m per year

Project outline 

The Infrastructure Alliance (IA) delivers planned and reactive operational support for Thames Water (TW) water networks, under a five-year £1bn contract. The alliance provides a more stable, durable and reliable service for Thames Water customers. On it, we support and adopt Thames Water’s commitment to delivering excellent customer service. Through our developer services, we also protect wastewater assets and manage the quality of all street works.

Operating on the alliance through a joint-venture with Morrison Energy Services, Murphy is responsible for:

  • Maintaining and improving a 21,000-mile network of water mains
  • Keeping ten million customers in supply
  • Providing ‘developer services’ guidance and support for new development projects.
  • Delivering repairs, excavations, clean water connections and pipework diversions

KEY FACTS

  • We provide a 24/7 service to Thames Water, covering all aspects of their clean water network
  • Services include customer-generated repairs, network-driven repairs, visible leakage or active leakage repairs
  • Delivered the largest amount of leakage work in Thames Water’s history